Shipping & Returns Policy

At Nouveau Anima, we are committed to providing a seamless shopping experience from the moment you place your order until it arrives at your door. Please review our Shipping & Returns policy below.

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Shipping

 

Processing Time:

All orders are processed within 1-2 business days. Orders placed after 2 PM or on weekends/holidays will be processed the next business day.

 

Shipping Rates & Delivery:

We offer standard shipping across [region/country] with a flat rate of [insert rate].

Free standard shipping is available for orders over $30.
Estimated delivery times are 3-7 business days, depending on your location.
Expedited shipping options are available at checkout for an additional cost.

 

International Shipping:

We do not offer international shipping due to differing cosmetic regulations in each country.

 

Tracking Your Order:

Once your order has shipped, you will receive a shipping confirmation email with tracking information to follow your package’s journey.

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Returns & Exchanges

 

Satisfaction Guarantee:

At Nouveau Anima, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we are here to help.

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Return Policy:

We accept returns on unopened and unused products within 30 days of the purchase date.
Products must be returned in their original packaging with all seals intact.
Unfortunately, we cannot accept returns on opened or used products due to hygiene and safety concerns.

 

How to Initiate a Return:

To initiate a return, please contact our customer service team at [customer service email] with your order number and the reason for the return.
Once approved, we will provide you with a return shipping label and further instructions.

 

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

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Exchanges:

We only replace items if they are defective or damaged. If you need to exchange a product, please contact us at [customer service email] within 7 days of receiving your order.

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Shipping Costs for Returns:

Shipping costs for returns are the responsibility of the customer unless the product is damaged or defective.

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Contact Us

If you have any questions about your order or need assistance with returns or exchanges, please don’t hesitate to reach out to our customer support team at [customer service email].

Thank you for choosing Nouveau Anima!